Average Call Center Duty Manager Salary in South Korea for 2024

In this article, we will look at the average Call Center Duty Manager salary for 2024 in South Korea and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the South Korean won. To keep things simple, we are using the KRW currency code instead of the currency symbol โ‚ฉ.

How Much Does a Call Center Duty Manager Make in South Korea?

A Call Center Duty Manager working in South Korea will typically earn around 31,320,700 KRW per year, and this can range from the lowest average salary of about 14,400,800 KRW to the highest average salary of 49,801,000 KRW.

Average Annual Salary
31,320,700 KRW
Average Monthly Salary
2,610,058 KRW

Lowest Annual Salary
14,400,800 KRW
Lowest Monthly Salary
1,200,066 KRW

Highest Annual Salary
49,801,000 KRW
Highest Monthly Salary
4,150,083 KRW

These are average salaries for a Call Center Duty Manager in South Korea and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.

Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Duty Manager Salaries in South Korea

So we've looked at the average salaries a Call Center Duty Manager will earn in South Korea. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Duty Manager can earn between 14,400,800 KRW and 49,801,000 KRW on average in South Korea. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Duty Manager in South Korea is 33,841,700 KRW. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 33,841,700 KRW, and 50% of the population earn more than 33,841,700 KRW.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Duty Manager salary in South Korea, 25% of the population are earning less than 21,719,900 KRW while 75% of the population earn more than 21,719,900 KRW.

75% of the population earn less than 45,119,800 KRW, and 25% of the population earn more than 45,119,800 KRW.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Duty Manager Salary by Experience Level in South Korea

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center duty manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Duty Manager in South Korea that has less than two years of experience can expect to earn somewhere in the region of 16,320,700 KRW.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 21,841,900 KRW.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 32,280,500 KRW.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 39,358,400 KRW.
  • 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 42,839,200 KRW.
  • 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 46,438,700 KRW.

Average Salary by Experience Chart

0-2 Years
16,320,700 KRW
2-5 Years +34%
21,841,900 KRW
5-10 Years +48%
32,280,500 KRW
10-15 Years +22%
39,358,400 KRW
15-20 Years +9%
42,839,200 KRW
20+ Years +8%
46,438,700 KRW

Call Center Duty Manager Salary by Education Level in South Korea

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Duty Manager in South Korea based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Duty Manager in South Korea with a high school education can earn an average salary of 20,038,100 KRW.

  • Certificate or Diploma. A Call Center Duty Manager in South Korea with a certificate or diploma education can earn an average salary of 23,638,700 KRW.

  • Bachelor's Degree. A Call Center Duty Manager in South Korea with a bachelor's degree education can earn an average salary of 34,198,600 KRW.

  • Master's Degree. A Call Center Duty Manager in South Korea with a master's degree education can earn an average salary of 44,760,700 KRW.

Average Salary by Education Chart

High School
20,038,100 KRW
Certificate or Diploma +18%
23,638,700 KRW
Bachelor's Degree +45%
34,198,600 KRW
Master's Degree +31%
44,760,700 KRW

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in South Korea is around 19,400,000 to 58,300,000 KRW and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Duty Manager Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In South Korea, a male call center duty manager will earn an average of 32,519,500 KRW, while a female call center duty manager will earn around 30,119,100 KRW.

This means that a male call center duty manager earns approximately 8% more than a female call center duty manager for performing the same job.

Average Salary by Gender Chart in South Korea

Male
32,519,500 KRW
Female -8%
30,119,100 KRW

Call Center Duty Manager Average Pay Raise in South Korea

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Duty Manager in South Korea is around 11% every 17 months.

The national average pay raise across all professions and industries in South Korea is around 9% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 11 ÷ 17 ) × 12  = 8%

What this means is that a Call Center Duty Manager in South Korea can expect to receive an average pay raise of around 8% every 12 months.

Annual Pay Raise by Industry in South Korea for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in South Korea.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
6%
Energy
3%
Information Technology
9%
Healthcare
6%
Travel
3%
Construction
9%
Education
6%

Call Center Duty Manager Bonus and Incentive Rates in South Korea

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Duty Manager is a moderate bonus based job, with 59% of employees reporting at least one bonus in the last 12 months.

41% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
59%
No Bonus
41%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in South Korea earn approximately 6% more than private sector employees in the same role.

Public Sector
47,880,300 KRW
Private Sector -6%
45,239,100 KRW

Salaries for Jobs Similar to a Call Center Duty Manager

In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in South Korea.

Job Title Category Salary
Account Representative Customer Service and Call Center 21,121,400 KRW
Account Service Representative Customer Service and Call Center 22,321,900 KRW
Business Support Specialist Customer Service and Call Center 31,081,900 KRW
Call Center Advisor Customer Service and Call Center 23,399,000 KRW
Call Center Manager Customer Service and Call Center 57,479,000 KRW
Call Center Manager Customer Service and Call Center 61,678,300 KRW
Call Center Quality Analyst Customer Service and Call Center 36,121,000 KRW
Call Center Representative Customer Service and Call Center 17,758,500 KRW
Call Center Representative Customer Service and Call Center 18,359,600 KRW
Call Center Scheduler Customer Service and Call Center 21,599,000 KRW
Call Center Scheduling Manager Customer Service and Call Center 31,678,800 KRW
Call Center Supervisor Customer Service and Call Center 24,359,000 KRW
Call Center Team Leader Customer Service and Call Center 29,761,800 KRW
Client Engagement Specialest Customer Service and Call Center 32,639,300 KRW
Client Executive Customer Service and Call Center 24,718,600 KRW
Client Liaison Officer Customer Service and Call Center 16,439,200 KRW
Client Relations Manager Customer Service and Call Center 67,558,400 KRW
Client Relationship Executive Customer Service and Call Center 57,961,400 KRW
Client Relationship Manager Customer Service and Call Center 63,000,700 KRW
Client Service Analyst Customer Service and Call Center 37,681,400 KRW
Client Service Representative Customer Service and Call Center 18,001,100 KRW
Client Strategy Specialist Customer Service and Call Center 39,001,000 KRW
Contracts Specialist Customer Service and Call Center 30,721,900 KRW
Customer Care Officer Customer Service and Call Center 17,278,100 KRW
Customer Care Representative Customer Service and Call Center 18,239,400 KRW
Customer Center Supervisor Customer Service and Call Center 22,198,500 KRW
Customer Experience Analyst Customer Service and Call Center 23,399,000 KRW
Customer Experience Manager Customer Service and Call Center 64,079,200 KRW
Customer Experience Specialist Customer Service and Call Center 42,119,100 KRW
Customer Fulfillment Specialist Customer Service and Call Center 35,279,300 KRW
Customer Insights Analyst Customer Service and Call Center 37,561,000 KRW
Customer Problem Manager Customer Service and Call Center 39,001,000 KRW
Customer Relations Manager Customer Service and Call Center 64,801,300 KRW
Customer Relations Specialist Customer Service and Call Center 37,681,400 KRW
Customer Sales Representative Customer Service and Call Center 18,239,400 KRW
Customer Sales Support Customer Service and Call Center 19,200,400 KRW
Customer Service Administration Customer Service and Call Center 23,280,700 KRW
Customer Service Advisor Customer Service and Call Center 37,800,500 KRW
Customer Service Agent Customer Service and Call Center 17,159,700 KRW
Customer Service Associate Customer Service and Call Center 17,159,700 KRW
Customer Service Coordinator Customer Service and Call Center 20,999,200 KRW
Customer Service Country Manager Customer Service and Call Center 70,801,500 KRW
Customer Service Executive Customer Service and Call Center 44,519,300 KRW
Customer Service Manager Customer Service and Call Center 65,041,800 KRW
Customer Service Manager Customer Service and Call Center 67,681,200 KRW
Customer Service Officer Customer Service and Call Center 18,001,100 KRW
Customer Service Representative Customer Service and Call Center 17,278,100 KRW
Customer Service Sales Support Customer Service and Call Center 17,278,100 KRW
Customer Service Specialist Customer Service and Call Center 18,239,400 KRW
Customer Service Supervisor Customer Service and Call Center 28,318,900 KRW
Customer Service Team Leader Customer Service and Call Center 39,241,100 KRW
Customer Service Trainer Customer Service and Call Center 32,639,300 KRW
Customer Service Working Supervisor Customer Service and Call Center 31,800,300 KRW
Customer Solutions Representative Customer Service and Call Center 41,878,100 KRW
Customer Success Manager Customer Service and Call Center 58,441,700 KRW
Customer Success Specialist Customer Service and Call Center 39,001,000 KRW
Customer Support Agent Customer Service and Call Center 17,159,700 KRW
Dispute Resolution Specialist Customer Service and Call Center 32,038,500 KRW
Field Service Representative Customer Service and Call Center 18,958,500 KRW
Guest Relations Officer Customer Service and Call Center 15,001,200 KRW
Guest Service Agent Customer Service and Call Center 14,280,500 KRW
Inbound Call Center Representative Customer Service and Call Center 18,359,600 KRW
Inbound Sales Representative Customer Service and Call Center 17,879,000 KRW
Internet Banking Supervisor Customer Service and Call Center 59,040,700 KRW
Lead Administrator Customer Service and Call Center 36,001,200 KRW
Logistics Coordinator Customer Service and Call Center 20,760,500 KRW
Operations Support Manager Customer Service and Call Center 51,598,300 KRW
Real Time Analyst Customer Service and Call Center 34,799,800 KRW
Regional Account Manager Customer Service and Call Center 59,281,600 KRW
Service Administrator Customer Service and Call Center 28,560,900 KRW
Service Delivery Manager Customer Service and Call Center 63,120,600 KRW
Service Writer Customer Service and Call Center 14,639,900 KRW
Sourcing Assistant Customer Service and Call Center 13,561,900 KRW
Telephone Operator Customer Service and Call Center 13,561,900 KRW
Vendor Administration Specialist Customer Service and Call Center 24,119,700 KRW
Workforce Manager Customer Service and Call Center 38,641,600 KRW

Salary Comparison by City

If you want to compare salaries with different cities in South Korea, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Bucheon 27,960,400 KRW
Busan 35,159,900 KRW
Daegu 31,678,800 KRW
Daejeon 31,678,800 KRW
Goyang 28,679,900 KRW
Gwangju 31,559,900 KRW
Incheon 35,039,300 KRW
Seongnam 30,001,600 KRW
Seoul 35,279,300 KRW
Suweon 31,440,200 KRW
Ulsan 31,800,300 KRW

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