Average Call Center Advisor Salary in Cape Verde for 2024

In this article, we will look at the average Call Center Advisor salary for 2024 in Cape Verde and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Cape Verdean escudo. To keep things simple, we are using the CVE currency code instead of the currency symbol Esc.

How Much Does a Call Center Advisor Make in Cape Verde?

A Call Center Advisor working in Cape Verde will typically earn around 1,141,600 CVE per year, and this can range from the lowest average salary of about 592,200 CVE to the highest average salary of 1,741,800 CVE.

Average Annual Salary
1,141,600 CVE
Average Monthly Salary
95,133 CVE

Lowest Annual Salary
592,200 CVE
Lowest Monthly Salary
49,350 CVE

Highest Annual Salary
1,741,800 CVE
Highest Monthly Salary
145,150 CVE

These are average salaries for a Call Center Advisor in Cape Verde and include benefits such as housing and transport. It's also possible for a Call Center Advisor to earn more or less than the average salaries shown above.

Call Center Advisor salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Advisor Salaries in Cape Verde

So we've looked at the average salaries a Call Center Advisor will earn in Cape Verde. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Advisor can earn between 592,200 CVE and 1,741,800 CVE on average in Cape Verde. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Advisor in Cape Verde is 1,097,500 CVE. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 1,097,500 CVE, and 50% of the population earn more than 1,097,500 CVE.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Advisor salary in Cape Verde, 25% of the population are earning less than 758,700 CVE while 75% of the population earn more than 758,700 CVE.

75% of the population earn less than 1,369,700 CVE, and 25% of the population earn more than 1,369,700 CVE.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Advisor Salary by Experience Level in Cape Verde

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center advisor salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Advisor in Cape Verde that has less than two years of experience can expect to earn somewhere in the region of 675,100 CVE.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Advisor salary would increase to 904,700 CVE.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Advisor, the average salary would be 1,175,700 CVE.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 1,428,800 CVE.
  • 15 - 20 Years Experience. A Call Center Advisor with 15 to 20 years of experience can earn an average of 1,560,800 CVE.
  • 20+ Years Experience. For a Call Center Advisor with more than 20 years, the expected average salary increases to 1,632,100 CVE.

Average Salary by Experience Chart

0-2 Years
675,100 CVE
2-5 Years +34%
904,700 CVE
5-10 Years +30%
1,175,700 CVE
10-15 Years +21%
1,428,800 CVE
15-20 Years +9%
1,560,800 CVE
20+ Years +5%
1,632,100 CVE

Call Center Advisor Salary by Education Level in Cape Verde

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Advisor in Cape Verde based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Advisor in Cape Verde with a high school education can earn an average salary of 814,100 CVE.

  • Certificate or Diploma. A Call Center Advisor in Cape Verde with a certificate or diploma education can earn an average salary of 927,000 CVE.

  • Bachelor's Degree. A Call Center Advisor in Cape Verde with a bachelor's degree education can earn an average salary of 1,306,100 CVE.

  • Master's Degree. A Call Center Advisor in Cape Verde with a master's degree education can earn an average salary of 1,583,700 CVE.

Average Salary by Education Chart

High School
814,100 CVE
Certificate or Diploma +14%
927,000 CVE
Bachelor's Degree +41%
1,306,100 CVE
Master's Degree +21%
1,583,700 CVE

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Cape Verde is around 1,020,000 to 3,060,000 CVE and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Advisor Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Cape Verde, a male call center advisor will earn an average of 1,198,300 CVE, while a female call center advisor will earn around 1,098,200 CVE.

This means that a male call center advisor earns approximately 9% more than a female call center advisor for performing the same job.

Average Salary by Gender Chart in Cape Verde

Male
1,198,300 CVE
Female -9%
1,098,200 CVE

Call Center Advisor Average Pay Raise in Cape Verde

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Advisor in Cape Verde is around 5% every 29 months.

The national average pay raise across all professions and industries in Cape Verde is around 4% every 29 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 5 ÷ 29 ) × 12  = 2%

What this means is that a Call Center Advisor in Cape Verde can expect to receive an average pay raise of around 2% every 12 months.

Annual Pay Raise by Industry in Cape Verde for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Cape Verde.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
3%
Energy
6%
Information Technology
9%
Healthcare
3%
Travel
6%
Construction
9%
Education
3%

Call Center Advisor Bonus and Incentive Rates in Cape Verde

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Advisor is a low bonus based job, with 34% of employees reporting at least one bonus in the last 12 months.

66% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 3% to 5%.

Received Bonus
34%
No Bonus
66%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Cape Verde earn approximately 14% more than private sector employees in the same role.

Public Sector
2,653,700 CVE
Private Sector -14%
2,327,100 CVE

Salaries for Jobs Similar to a Call Center Advisor

In the table below, we have salary information for jobs that are similar to a Call Center Advisor in Cape Verde.

Job Title Category Salary
Account Representative Customer Service and Call Center 1,110,500 CVE
Account Service Representative Customer Service and Call Center 1,088,800 CVE
Business Support Specialist Customer Service and Call Center 1,547,500 CVE
Call Center Duty Manager Customer Service and Call Center 1,645,600 CVE
Call Center Manager Customer Service and Call Center 2,928,100 CVE
Call Center Manager Customer Service and Call Center 2,941,000 CVE
Call Center Quality Analyst Customer Service and Call Center 1,800,200 CVE
Call Center Representative Customer Service and Call Center 932,000 CVE
Call Center Representative Customer Service and Call Center 938,700 CVE
Call Center Scheduler Customer Service and Call Center 1,023,000 CVE
Call Center Scheduling Manager Customer Service and Call Center 1,547,500 CVE
Call Center Supervisor Customer Service and Call Center 1,306,100 CVE
Call Center Team Leader Customer Service and Call Center 1,645,600 CVE
Client Engagement Specialest Customer Service and Call Center 1,765,300 CVE
Client Executive Customer Service and Call Center 1,235,600 CVE
Client Liaison Officer Customer Service and Call Center 844,100 CVE
Client Relations Manager Customer Service and Call Center 3,288,400 CVE
Client Relationship Executive Customer Service and Call Center 2,964,800 CVE
Client Relationship Manager Customer Service and Call Center 3,481,100 CVE
Client Service Analyst Customer Service and Call Center 1,980,600 CVE
Client Service Representative Customer Service and Call Center 877,300 CVE
Client Strategy Specialist Customer Service and Call Center 1,896,700 CVE
Contracts Specialist Customer Service and Call Center 1,537,500 CVE
Customer Care Officer Customer Service and Call Center 882,400 CVE
Customer Care Representative Customer Service and Call Center 915,100 CVE
Customer Center Supervisor Customer Service and Call Center 1,053,900 CVE
Customer Experience Analyst Customer Service and Call Center 1,168,300 CVE
Customer Experience Manager Customer Service and Call Center 3,192,300 CVE
Customer Experience Specialist Customer Service and Call Center 2,161,200 CVE
Customer Fulfillment Specialist Customer Service and Call Center 1,846,200 CVE
Customer Insights Analyst Customer Service and Call Center 2,015,600 CVE
Customer Problem Manager Customer Service and Call Center 2,100,900 CVE
Customer Relations Manager Customer Service and Call Center 3,239,400 CVE
Customer Relations Specialist Customer Service and Call Center 1,882,700 CVE
Customer Sales Representative Customer Service and Call Center 934,900 CVE
Customer Sales Support Customer Service and Call Center 915,100 CVE
Customer Service Administration Customer Service and Call Center 1,133,900 CVE
Customer Service Advisor Customer Service and Call Center 2,086,500 CVE
Customer Service Agent Customer Service and Call Center 949,600 CVE
Customer Service Associate Customer Service and Call Center 946,000 CVE
Customer Service Coordinator Customer Service and Call Center 1,074,600 CVE
Customer Service Country Manager Customer Service and Call Center 3,718,600 CVE
Customer Service Executive Customer Service and Call Center 2,281,800 CVE
Customer Service Manager Customer Service and Call Center 3,217,900 CVE
Customer Service Manager Customer Service and Call Center 3,421,600 CVE
Customer Service Officer Customer Service and Call Center 965,800 CVE
Customer Service Representative Customer Service and Call Center 929,700 CVE
Customer Service Sales Support Customer Service and Call Center 927,000 CVE
Customer Service Specialist Customer Service and Call Center 908,200 CVE
Customer Service Supervisor Customer Service and Call Center 1,450,700 CVE
Customer Service Team Leader Customer Service and Call Center 2,161,200 CVE
Customer Service Trainer Customer Service and Call Center 1,668,900 CVE
Customer Service Working Supervisor Customer Service and Call Center 1,632,100 CVE
Customer Solutions Representative Customer Service and Call Center 1,990,300 CVE
Customer Success Manager Customer Service and Call Center 2,987,000 CVE
Customer Success Specialist Customer Service and Call Center 1,990,300 CVE
Customer Support Agent Customer Service and Call Center 925,900 CVE
Dispute Resolution Specialist Customer Service and Call Center 1,645,600 CVE
Field Service Representative Customer Service and Call Center 995,000 CVE
Guest Relations Officer Customer Service and Call Center 727,100 CVE
Guest Service Agent Customer Service and Call Center 714,600 CVE
Inbound Call Center Representative Customer Service and Call Center 896,700 CVE
Inbound Sales Representative Customer Service and Call Center 958,700 CVE
Internet Banking Supervisor Customer Service and Call Center 3,094,100 CVE
Lead Administrator Customer Service and Call Center 1,846,200 CVE
Logistics Coordinator Customer Service and Call Center 1,064,100 CVE
Operations Support Manager Customer Service and Call Center 2,854,700 CVE
Real Time Analyst Customer Service and Call Center 1,921,500 CVE
Regional Account Manager Customer Service and Call Center 2,953,200 CVE
Service Administrator Customer Service and Call Center 1,537,500 CVE
Service Delivery Manager Customer Service and Call Center 2,998,500 CVE
Service Writer Customer Service and Call Center 810,500 CVE
Sourcing Assistant Customer Service and Call Center 645,800 CVE
Telephone Operator Customer Service and Call Center 679,200 CVE
Vendor Administration Specialist Customer Service and Call Center 1,175,700 CVE
Workforce Manager Customer Service and Call Center 2,026,800 CVE

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