Average Call Center Team Leader Salary in Koln, Germany for 2024

In this article, we will look at the average Call Center Team Leader salary for 2024 in Koln and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!

The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.

All salary information is in the local currency, which is the Euro. To keep things simple, we are using the EUR currency code instead of the currency symbol โ‚ฌ.

How Much Does a Call Center Team Leader Make in Koln?

A Call Center Team Leader working in Koln will typically earn around 31,080 EUR per year, and this can range from the lowest average salary of about 14,840 EUR to the highest average salary of 47,580 EUR.

Average Annual Salary
31,080 EUR
Average Monthly Salary
2,590 EUR

Lowest Annual Salary
14,840 EUR
Lowest Monthly Salary
1,236 EUR

Highest Annual Salary
47,580 EUR
Highest Monthly Salary
3,965 EUR

These are average salaries for a Call Center Team Leader in Koln and include benefits such as housing and transport. It's also possible for a Call Center Team Leader to earn more or less than the average salaries shown above.

Call Center Team Leader salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.

Distribution of Call Center Team Leader Salaries in Koln

So we've looked at the average salaries a Call Center Team Leader will earn in Koln. The next interesting data point is the distribution of salaries.

Salary ranges

We already know that a Call Center Team Leader can earn between 14,840 EUR and 47,580 EUR on average in Koln. This is known as the range in statistics.

The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.

Median salary

The median salary for a Call Center Team Leader in Koln is 31,180 EUR. This is the middle value in the distribution of salaries.

What this means is that approximately 50% of the population earn less than 31,180 EUR, and 50% of the population earn more than 31,180 EUR.

If you are earning more than the median salary, that's a good indicator that you are being paid well.

If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).

Percentiles

Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.

For the average Call Center Team Leader salary in Koln, 25% of the population are earning less than 21,380 EUR while 75% of the population earn more than 21,380 EUR.

75% of the population earn less than 42,400 EUR, and 25% of the population earn more than 42,400 EUR.

Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.

The difference between a median and an average salary

The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.

  • If your salary is higher than the average and the median salary, you are earning well compared to others.
  • If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
  • If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.

Call Center Team Leader Salary by Experience Level in Koln

The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.

We have researched the average call center team leader salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.

  • 0 - 2 Years Experience. A Call Center Team Leader in Koln that has less than two years of experience can expect to earn somewhere in the region of 17,560 EUR.
  • 2 - 5 Years Experience. With two to five years of experience the average Call Center Team Leader salary would increase to 23,140 EUR.
  • 5 - 10 Years Experience. From five to ten years of experience as a Call Center Team Leader, the average salary would be 33,120 EUR.
  • 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 40,240 EUR.
  • 15 - 20 Years Experience. A Call Center Team Leader with 15 to 20 years of experience can earn an average of 41,560 EUR.
  • 20+ Years Experience. For a Call Center Team Leader with more than 20 years, the expected average salary increases to 45,620 EUR.

Average Salary by Experience Chart

0-2 Years
17,560 EUR
2-5 Years +42%
23,140 EUR
5-10 Years +31%
33,120 EUR
10-15 Years +23%
40,240 EUR
15-20 Years +6%
41,560 EUR
20+ Years +10%
45,620 EUR

Call Center Team Leader Salary by Education Level in Koln

As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?

In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.

The salary you can earn based on your education is very specific to both your location and the career path you choose.

In our research, we looked at the average salary for a Call Center Team Leader in Koln based on the education level of the employees in order to find out whether a better education level would increase your salary.

  • High School. A Call Center Team Leader in Koln with a high school education can earn an average salary of 21,640 EUR.

  • Certificate or Diploma. A Call Center Team Leader in Koln with a certificate or diploma education can earn an average salary of 24,800 EUR.

  • Bachelor's Degree. A Call Center Team Leader in Koln with a bachelor's degree education can earn an average salary of 34,380 EUR.

  • Master's Degree. A Call Center Team Leader in Koln with a master's degree education can earn an average salary of 45,580 EUR.

Average Salary by Education Chart

High School
21,640 EUR
Certificate or Diploma +16%
24,800 EUR
Bachelor's Degree +46%
34,380 EUR
Master's Degree +23%
45,580 EUR

How Much is a Master's Degree or MBA Program?

The approximate cost of a master's degree or post-graduate program like an MBA in Germany is around 19,100 to 57,200 EUR and takes two years to complete.

As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.

It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.

Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.

Call Center Team Leader Salary Compared by Gender

In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.

In Koln, a male call center team leader will earn an average of 26,400 EUR, while a female call center team leader will earn around 25,440 EUR.

This means that a male call center team leader earns approximately 4% more than a female call center team leader for performing the same job.

Average Salary by Gender Chart in Koln

Male
26,400 EUR
Female -4%
25,440 EUR

Call Center Team Leader Average Pay Raise in Koln

In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.

From our research, we can see that the average pay raise for a Call Center Team Leader in Koln is around 10% every 17 months.

The national average pay raise across all professions and industries in Germany is around 8% every 16 months.

In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.

To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:

Annual Increase = ( Increase Rate ÷ Months ) × 12

So for this example, it would be:

Annual Increase = ( 10 ÷ 17 ) × 12  = 7%

What this means is that a Call Center Team Leader in Koln can expect to receive an average pay raise of around 7% every 12 months.

Annual Pay Raise by Industry in Koln for 2024

In the chart below, you can see the average annual pay raise percentages for each of the major industries in Germany.

You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Call Center Team Leader Bonus and Incentive Rates in Koln

Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.

Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.

A Call Center Team Leader is a moderate bonus based job, with 60% of employees reporting at least one bonus in the last 12 months.

40% reported that they had not received any bonuses in the previous 12 months.

For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.

Received Bonus
60%
No Bonus
40%

What are the Types of Bonus?

There are a number of difference types of bonus you can receive in a job. Including:

  • Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
  • Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
  • Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
  • Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.

Government vs Private Sector Salaries

Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.

Public sector employees in Germany earn approximately 8% more than private sector employees in the same role.

Public Sector
48,200 EUR
Private Sector -8%
44,540 EUR

Salaries for Jobs Similar to a Call Center Team Leader

In the table below, we have salary information for jobs that are similar to a Call Center Team Leader in Koln.

Job Title Category Salary
Account Representative Customer Service and Call Center 19,480 EUR
Account Service Representative Customer Service and Call Center 21,020 EUR
Business Support Specialist Customer Service and Call Center 28,900 EUR
Call Center Advisor Customer Service and Call Center 20,000 EUR
Call Center Duty Manager Customer Service and Call Center 28,680 EUR
Call Center Manager Customer Service and Call Center 52,180 EUR
Call Center Manager Customer Service and Call Center 58,440 EUR
Call Center Quality Analyst Customer Service and Call Center 33,520 EUR
Call Center Representative Customer Service and Call Center 16,720 EUR
Call Center Scheduler Customer Service and Call Center 18,900 EUR
Call Center Scheduling Manager Customer Service and Call Center 29,040 EUR
Call Center Supervisor Customer Service and Call Center 22,420 EUR
Client Engagement Specialest Customer Service and Call Center 28,680 EUR
Client Executive Customer Service and Call Center 25,220 EUR
Client Liaison Officer Customer Service and Call Center 17,260 EUR
Client Relations Manager Customer Service and Call Center 59,380 EUR
Client Relationship Executive Customer Service and Call Center 55,940 EUR
Client Relationship Manager Customer Service and Call Center 58,720 EUR
Client Service Analyst Customer Service and Call Center 34,960 EUR
Client Service Representative Customer Service and Call Center 15,380 EUR
Client Strategy Specialist Customer Service and Call Center 34,960 EUR
Contracts Specialist Customer Service and Call Center 25,440 EUR
Customer Care Officer Customer Service and Call Center 16,400 EUR
Customer Care Representative Customer Service and Call Center 17,620 EUR
Customer Center Supervisor Customer Service and Call Center 19,860 EUR
Customer Experience Analyst Customer Service and Call Center 20,500 EUR
Customer Experience Manager Customer Service and Call Center 59,480 EUR
Customer Experience Specialist Customer Service and Call Center 38,060 EUR
Customer Fulfillment Specialist Customer Service and Call Center 35,300 EUR
Customer Insights Analyst Customer Service and Call Center 34,360 EUR
Customer Problem Manager Customer Service and Call Center 36,020 EUR
Customer Relations Manager Customer Service and Call Center 60,340 EUR
Customer Relations Specialist Customer Service and Call Center 35,300 EUR
Customer Sales Representative Customer Service and Call Center 18,260 EUR
Customer Sales Support Customer Service and Call Center 16,720 EUR
Customer Service Administration Customer Service and Call Center 20,500 EUR
Customer Service Advisor Customer Service and Call Center 39,640 EUR
Customer Service Agent Customer Service and Call Center 18,780 EUR
Customer Service Associate Customer Service and Call Center 16,340 EUR
Customer Service Coordinator Customer Service and Call Center 21,100 EUR
Customer Service Country Manager Customer Service and Call Center 67,020 EUR
Customer Service Executive Customer Service and Call Center 37,800 EUR
Customer Service Manager Customer Service and Call Center 57,320 EUR
Customer Service Manager Customer Service and Call Center 58,520 EUR
Customer Service Officer Customer Service and Call Center 17,620 EUR
Customer Service Representative Customer Service and Call Center 16,340 EUR
Customer Service Sales Support Customer Service and Call Center 14,820 EUR
Customer Service Specialist Customer Service and Call Center 16,880 EUR
Customer Service Supervisor Customer Service and Call Center 25,940 EUR
Customer Service Team Leader Customer Service and Call Center 37,740 EUR
Customer Service Trainer Customer Service and Call Center 32,020 EUR
Customer Service Working Supervisor Customer Service and Call Center 28,820 EUR
Customer Solutions Representative Customer Service and Call Center 38,680 EUR
Customer Success Manager Customer Service and Call Center 54,560 EUR
Customer Success Specialist Customer Service and Call Center 35,300 EUR
Customer Support Agent Customer Service and Call Center 15,300 EUR
Dispute Resolution Specialist Customer Service and Call Center 30,700 EUR
Field Service Representative Customer Service and Call Center 19,640 EUR
Guest Relations Officer Customer Service and Call Center 13,700 EUR
Guest Service Agent Customer Service and Call Center 13,780 EUR
Inbound Call Center Representative Customer Service and Call Center 17,620 EUR
Inbound Sales Representative Customer Service and Call Center 14,140 EUR
Internet Banking Supervisor Customer Service and Call Center 52,540 EUR
Lead Administrator Customer Service and Call Center 35,300 EUR
Logistics Coordinator Customer Service and Call Center 18,780 EUR
Operations Support Manager Customer Service and Call Center 50,560 EUR
Real Time Analyst Customer Service and Call Center 31,980 EUR
Regional Account Manager Customer Service and Call Center 57,360 EUR
Service Administrator Customer Service and Call Center 27,020 EUR
Service Delivery Manager Customer Service and Call Center 55,580 EUR
Service Writer Customer Service and Call Center 12,240 EUR
Sourcing Assistant Customer Service and Call Center 12,520 EUR
Telephone Operator Customer Service and Call Center 10,980 EUR
Vendor Administration Specialist Customer Service and Call Center 19,060 EUR
Workforce Manager Customer Service and Call Center 36,160 EUR

Salary Comparison by City

If you want to compare salaries with different cities in Germany, you can use the links below to explore the data for each specific city we have researched.

City Average Salary
Berlin 30,220 EUR
Bremen 26,660 EUR
Dortmund 28,720 EUR
Dresden 26,780 EUR
Dusseldorf 27,480 EUR
Essen 28,820 EUR
Frankfurt 31,660 EUR
Hamburg 30,220 EUR
Hannover 24,860 EUR
Leipzig 28,820 EUR
Munchen 31,400 EUR
Nurnberg 27,040 EUR
Stuttgart 31,540 EUR

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