Average Call Center Duty Manager Salary in Tokyo, Japan for 2024
In this article, we will look at the average Call Center Duty Manager salary for 2024 in Tokyo and how that compares to other countries and professions. We'll also look at interesting salary data points like median salary, 25th and 75th percentile salaries, salary amounts based on experience, bonus ranges and more!
The data in this article has been compiled using official government salary data, salary surveys, and other sources such as job postings which contain salary information.
All salary information is in the local currency, which is the Japanese yen. To keep things simple, we are using the JPY currency code instead of the currency symbol ¥.
How Much Does a Call Center Duty Manager Make in Tokyo?
A Call Center Duty Manager working in Tokyo will typically earn around 4,475,900 JPY per year, and this can range from the lowest average salary of about 2,052,200 JPY to the highest average salary of 7,115,800 JPY.
These are average salaries for a Call Center Duty Manager in Tokyo and include benefits such as housing and transport. It's also possible for a Call Center Duty Manager to earn more or less than the average salaries shown above.
Call Center Duty Manager salaries will vary a lot based on your experience, location, skills, and gender. Keep reading below to research more data on each of these areas.
Distribution of Call Center Duty Manager Salaries in Tokyo
So we've looked at the average salaries a Call Center Duty Manager will earn in Tokyo. The next interesting data point is the distribution of salaries.
Salary ranges
We already know that a Call Center Duty Manager can earn between 2,052,200 JPY and 7,115,800 JPY on average in Tokyo. This is known as the range in statistics.
The difference between the maximum and minimum values is a good indicator of variability in salaries, and can be used by employers to figure out how much they can expect to pay, and for employees to know how much they can earn.
Median salary
The median salary for a Call Center Duty Manager in Tokyo is 4,834,900 JPY. This is the middle value in the distribution of salaries.
What this means is that approximately 50% of the population earn less than 4,834,900 JPY, and 50% of the population earn more than 4,834,900 JPY.
If you are earning more than the median salary, that's a good indicator that you are being paid well.
If you're not earning more than the median salary, your objective should be to increase your earnings to be at least as high as the median salary (which you can do by asking for a pay rise, looking for a better paying job, etc).
Percentiles
Percentiles are similar to the median salary, but instead of looking at the middle value, they look at the values in the top and bottom half of the distribution.
For the average Call Center Duty Manager salary in Tokyo, 25% of the population are earning less than 3,094,100 JPY while 75% of the population earn more than 3,094,100 JPY.
75% of the population earn less than 6,442,400 JPY, and 25% of the population earn more than 6,442,400 JPY.
Like the median salary, the 25th and 75th percentile salaries can be used to determine which quartile you fall into so that you know whether you are being paid well enough compared to others in your profession and location.
The difference between a median and an average salary
The median and average salary are both indicators you can use to see if you are being paid fairly based on the overall population.
- If your salary is higher than the average and the median salary, you are earning well compared to others.
- If your salary is lower than the average and the median salary, it could indicate you are not being paid well enough.
- If you are somewhere in between then it's tricky to determine if you are being paid well enough and you might need to research more closely.
Call Center Duty Manager Salary by Experience Level in Tokyo
The most important factor in determining your salary after the specific profession is the number of years experience you have. It stands to reason that more years of experience will result in a higher wage.
We have researched the average call center duty manager salary based on years of experience to give you an idea of how the average changes once you've worked for a certain amount of time.
- 0 - 2 Years Experience. A Call Center Duty Manager in Tokyo that has less than two years of experience can expect to earn somewhere in the region of 2,339,200 JPY.
- 2 - 5 Years Experience. With two to five years of experience the average Call Center Duty Manager salary would increase to 3,118,900 JPY.
- 5 - 10 Years Experience. From five to ten years of experience as a Call Center Duty Manager, the average salary would be 4,609,700 JPY.
- 10 - 15 Years Experience. Once you have more than ten years of experience the average salary reaches around 5,614,600 JPY.
- 15 - 20 Years Experience. A Call Center Duty Manager with 15 to 20 years of experience can earn an average of 6,132,900 JPY.
- 20+ Years Experience. For a Call Center Duty Manager with more than 20 years, the expected average salary increases to 6,635,400 JPY.
Average Salary by Experience Chart
0-2 Years |
2,339,200 JPY
|
|
2-5 Years | +34% |
3,118,900 JPY
|
5-10 Years | +48% |
4,609,700 JPY
|
10-15 Years | +22% |
5,614,600 JPY
|
15-20 Years | +9% |
6,132,900 JPY
|
20+ Years | +8% |
6,635,400 JPY
|
Call Center Duty Manager Salary by Education Level in Tokyo
As well as experience in a job, your education plays a big role in how much you can earn. A lot of higher paying positions require a high level of education, but how much can a degree increase your salary?
In our research we have compared the salaries of employees in the same job and career level with different levels of education to see how much more you can earn at each education level.
The salary you can earn based on your education is very specific to both your location and the career path you choose.
In our research, we looked at the average salary for a Call Center Duty Manager in Tokyo based on the education level of the employees in order to find out whether a better education level would increase your salary.
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High School. A Call Center Duty Manager in Tokyo with a high school education can earn an average salary of 2,868,600 JPY.
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Certificate or Diploma. A Call Center Duty Manager in Tokyo with a certificate or diploma education can earn an average salary of 3,373,200 JPY.
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Bachelor's Degree. A Call Center Duty Manager in Tokyo with a bachelor's degree education can earn an average salary of 4,883,400 JPY.
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Master's Degree. A Call Center Duty Manager in Tokyo with a master's degree education can earn an average salary of 6,407,600 JPY.
Average Salary by Education Chart
High School |
2,868,600 JPY
|
|
Certificate or Diploma | +18% |
3,373,200 JPY
|
Bachelor's Degree | +45% |
4,883,400 JPY
|
Master's Degree | +31% |
6,407,600 JPY
|
How Much is a Master's Degree or MBA Program?
The approximate cost of a master's degree or post-graduate program like an MBA in Japan is around 2,570,000 to 7,720,000 JPY and takes two years to complete.
As you can see above, there are financial benefits from reaching master's degree level, but don't expect to see much of a salary increase until you have completed the degree.
It's common for people to pursue an MBA or other post-graduate program in order to switch to a a job that pays more. On average, you can expect to earn around 10% more when switching to a new company.
Whether you decide to pursue a master's degree depends on many factors. If you are able to afford it, the numbers suggest that the return on investment is worth it and you could recover the costs in a few years from the salary increase you would receive.
Call Center Duty Manager Salary Compared by Gender
In the modern age, we know that there should never be a pay gap between men and women. Unfortunately, in many professions, there is still a significant difference between the salaries earned by men when compared to the salary of women in the same job.
In Tokyo, a male call center duty manager will earn an average of 4,235,500 JPY, while a female call center duty manager will earn around 3,946,200 JPY.
This means that a male call center duty manager earns approximately 7% more than a female call center duty manager for performing the same job.
Average Salary by Gender Chart in Tokyo
Male |
4,235,500 JPY
|
|
Female | -7% |
3,946,200 JPY
|
Call Center Duty Manager Average Pay Raise in Tokyo
In many countries, an annual pay raise is often given to employees to reward their service with a salary increase.
From our research, we can see that the average pay raise for a Call Center Duty Manager in Tokyo is around 10% every 17 months.
The national average pay raise across all professions and industries in Japan is around 8% every 16 months.
In this case, we can see that the number of months between the average pay raise is higher than the typical 12 months.
To make the data more meaningful, we can calculate what the approximate annual pay raise would be using a simple formula:
Annual Increase = ( Increase Rate ÷ Months ) × 12
So for this example, it would be:
Annual Increase = ( 10 ÷ 17 ) × 12 = 7%
What this means is that a Call Center Duty Manager in Tokyo can expect to receive an average pay raise of around 7% every 12 months.
Annual Pay Raise by Industry in Tokyo for 2024
In the chart below, you can see the average annual pay raise percentages for each of the major industries in Japan.
You will see that companies in bigger and more lucrative industries tend to have the higher annual pay raises.
Banking |
8%
|
|
Energy |
7%
|
|
Information Technology |
6%
|
|
Healthcare |
5%
|
|
Travel |
4%
|
|
Construction |
3%
|
|
Education |
2%
|
Call Center Duty Manager Bonus and Incentive Rates in Tokyo
Another part of your overall compensation in a job is how much bonus you receive. Some job roles will be more likely to pay a bonus than others and also more likely to have higher bonus rates.
Generally speaking, jobs that are more involved with direct revenue generation will receive higher bonuses based on the performance towards revenue goals.
A Call Center Duty Manager is a moderate bonus based job, with 61% of employees reporting at least one bonus in the last 12 months.
39% reported that they had not received any bonuses in the previous 12 months.
For the employees that did receive a bonus in the previous 12 months, the reported bonuses ranged from 2% to 7%.
Received Bonus |
61%
|
|
No Bonus |
39%
|
What are the Types of Bonus?
There are a number of difference types of bonus you can receive in a job. Including:
- Individual performance bonus - This is a bonus that is awarded to an individual employee for general performance in the job. It's the most common type of bonus.
- Company performance bonus - This is a bonus that is awarded to a company employees to share profit with the staff.
- Goal based bonus - This is a bonus that is awarded to an individual employee (or a team) for achieving specific goals, objectives, or milestones.
- Holiday bonus - This type of bonus is usually paid around the holidays, often the end of the year, and is a token of appreciation for the hard work throughout the year.
Government vs Private Sector Salaries
Another commonly asked question is whether you get paid a higher salary working in the public (government) sector or the private sector.
Public sector employees in Japan earn approximately 4% more than private sector employees in the same role.
Public Sector |
6,300,400 JPY
|
|
Private Sector | -4% |
6,048,900 JPY
|
Salaries for Jobs Similar to a Call Center Duty Manager
In the table below, we have salary information for jobs that are similar to a Call Center Duty Manager in Tokyo.
Salary Comparison by City
If you want to compare salaries with different cities in Japan, you can use the links below to explore the data for each specific city we have researched.
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